Focus on safety as we welcome members back

It has been a long journey toward our reopening but we are proud to be serving our community once again! We have been working extremely hard during our closure to get our facilities ready. Everything we have done has been completed with the safety of our members and staff as our No. 1 priority. Please note that this information will be continuously updated. Check back regularly for new information.

Locations and Hours

As we reopen, we will do so cautiously, safely and slowly, and in a financially responsible way. Reopening decisions were made with many factors in mind, including efforts to be accessible in a wide geographical footprint throughout our service area.

Branch Hours
Eastside Family Branch 5:30 am-8 pm Monday-Friday
7 am-3 pm Saturday
8 am-1 pm Sunday
Schottland Family Branch
Westside Family Branch
5:30 am-8:30 pm Monday-Friday
Please note that pools close at 7:45 pm Monday-Friday
7 am-3 pm Saturday
8 am-1 pm Sunday
Bay View Family Branch 5:30 am-1 pm and 4-8 pm Monday-Friday
7 am-1 pm Saturday
Closed Sunday
Northwest Family Branch 5:30 am-1 pm and 4-8 pm Monday-Friday
7 am-1 pm Saturday
8 am-1 pm Sunday
Maplewood Family Branch 7 am-7:30 pm Monday-Friday
7 am-3 pm Saturday
8 am-1 pm Sunday
Southwest Family Branch 6 am to Noon and 5-8 pm Monday              5-8 pm Tuesday and Thursday                    6 am to Noon Wednesday and Friday
9 am to Noon Saturday                         Closed Sunday
Corning Family Branch 5:30 am-8 pm Monday-Friday
7 am-1 pm Saturday
Closed Sunday
Carlson MetroCenter YMCA Membership operations temporarily suspended (as of 11/24)

Health Screening Required for Facility Access

We have developed with our partners at URMC Y ROC Health Scan.  This platform will be used to help grant you access into our open facilities. You can learn more about how to register for Y ROC Health Scan here.

Any individual who displays any symptom of an illness will not be allowed to enter the building.

What You Need to Know Before Coming to the Y

Our reopening plan prioritizes the health and well-being of our members, staff and the communities we serve, taking into account CDC guidelines and the guidelines and recommendations of state and local government authorities. We are also closely following the Interim Guidance for Gyms & Fitness Centers during the COVID-19 Public Health Emergency issued by the Governor on August 17, 2020. Below are major highlights of our reopening:

  • Mask Policy: Members and staff are required to wear a mask that covers their mouth and nose at all times. Gaiters, bandanas and buffs are not acceptable face coverings. If someone has a medical condition that prohibits them from wearing a mask they must wear a face shield.
    • Masks that cover mouth and nose are mandatory for all members over the age of 2 due to guidelines issued by the New York State Governor.
    • To ensure the safety of all members, the YMCA will remind valued members how to properly wear their mask two times. Upon the third time, a membership will be canceled for one full year.
  • Guests are not permitted.
    • Our participation in the National Reciprocity Program is suspended until further notice.
  • All whirlpools, saunas and steam rooms will remain closed until further notice.
  • The YMCA has implemented social or physical distancing practices in all operations by controlling capacity to 33% in all facilities, reconfiguring traffic patterns, re-arranging physical areas and fitness equipment, and placing trained staff in various locations to monitor and enforce all social distancing protocol and policies.
  • All non-bottle water filling drinking fountains are out of use.
  • All HVAC systems have been upgraded to have air filtration systems with a minimum efficiency reporting value (MERV) of MERV-13, or highest rating available compatible with their system, but no less than a MERV-11 rating.
  • All equipment, locker rooms and restrooms will be cleaned with COVID-19 approved cleaners every two hours.
  • Members will be asked to use provided cleaning supplies to clean equipment before and after each use.
  • Members will scan in and out.
  • Lost and Found efforts are discontinued until further notice. We will try and save non-clothing, high value items (phones, head phones, wallets, etc.) to the best of our ability.
  • All members must complete their Y ROC Health Scan, an online daily health screen, prior to entering all facilities. To obtain access, employees and members will be asked to show completion of their Y ROC Health Scan for the day. Y ROC Health Scan will ask participants to report if you are experiencing any symptoms related to COVID. Once Y staff sees the green check, members will then self-scan to enter (staff will not handle cards, phone or other personal belongings).

While in the Facility

Throughout the duration of your visit you must wear a mask.

When you first enter the facility, you will notice things look different. All areas have been redesigned for social distancing. Markers on the floor and signs throughout the building are in place to make maintaining social distancing simple. Please take a moment to read, and abide by, the new signage and guide markers as you come across them.

You will also notice an increased amount of hand sanitizer and cleaning stations throughout the building to make hand hygiene and equipment maintenance more convenient. Members will be asked to clean equipment before and after each use and utilize hand sanitizer as needed.

We have outlined a handful of simple guidelines that all members can incorporate into their time at the Y. Please take a moment to read them below.

How You Can Help

Our reopening can and will be successful with members and Y staff working together. In fact, we have created a new Community Conscious Member Pledge. In it, we are asking all members to behave in a responsible way by adhering to the following:

  • If you are sick, stay home. If you have a temperature, stay home. If someone in your house is sick, stay home. If you have allergies and can’t control sneezing, stay home.
  • Pre-plan your workout routine to avoid lingering/socializing to allow other members to workout, due to reduced occupancy/distancing.
  • Keep your visit to 120 minutes or less to allow fellow members time to enjoy facilities.
  • Limit the items you touch within the gyms to only the items you will use.
  • You are required to wear a mask that covers your mouth and nose at all times. You understand that gaiters, bandanas and buffs are not acceptable face coverings. If you have a medical condition that prohibits you from wearing a mask you must wear a face shield.
  • Wipe down each piece of equipment you use before and after use and dispose of the wipe appropriately.
  • Wash your hands with soap and water before and after you leave the building. If not possible, use hand sanitizer when you enter and before you leave the building.
  • Remember social distancing requirements in locker rooms.
  • Use online and outdoor workout services where you can.
  • Maintain appropriate social and physical distance from other members and employees when walking throughout the gyms to the best extent possible.
  • Limit visit to two hours and abide by current program schedules to allow fellow members to enjoy our facility.
  • Speak in a respectful tone while discussing social distancing or other concerns.

If members are not compliant with the new policies and protocols, they will be asked to leave the facility.

Your Favorite Programs and Areas

To comply with social distancing and recommendations from national, state and local health leaders, the spaces in which you exercise have changed. We worked very hard to make these changes with your safety and experience in mind:

Wellness Centers, Group Exercise Classes and Gymnasiums

  • Cardio and Strength Training Areas are open with 33% capacity restrictions.
  • Limited Group Exercise Classes are being offered with distancing requirements maintained with no person-to-person physical contact. Schedules will be limited, and registration is required and will be available the day before the class is offered.
    • Members are required to bring their own yoga mat.
  • Effective February 1, pick-up basketball is permitted. Masks are required and failure to wear a mask properly after one reminder will result in immediate removal from the facility. Racquetball courts remain closed.
  • Pickleball is available on a limited schedule. Please see branch for specific schedules.
  • The middle lane of our indoor tracks is now open, members are asked to remain socially distant.
  • Traditional circuit training is prohibited (individuals may only use one piece of equipment at a time).
  • Personal Training has been reset for social distancing.
    • Anyone with pre-purchased Personal Training sessions should work directly with the Health and Wellness Director at their home branch to reschedule.

Child Care Areas and Programming

  • Child Watch is limited to 75 minutes and registrations will be required. Temperatures of all children will be taken.
    • Child Watch is available and free for those with Family, Individual Parent & Family Plus Memberships only
      • For facilities with one Child Watch location, children ages six weeks through 12 years are served in that one location.
      • For facilities with two locations: Child Watch serves children ages six-weeks to 5 years and the Adventure Center/Depot/Mystery Cavern/Fun Fit area serves children ages 5 years to 12 years.
    • Masks that cover mouth and nose are mandatory for all members over the age of 2 due to guidelines issued by the New York State Governor.
  • Parents are not be allowed in child care areas.
  • Youth Sports programs are available for members only. Find all the details here.
  • Family time in Adventure Centers and other spaces in our Ys is available with advanced registration. Learn more about how to register here.

Pools and other Aquatic Spaces

  • All activities in facilities are limited to 33% capacity, including all water aerobics.
  • Age requirements in our pools
    • Children 5 and younger must have an adult member (18+) in the pool with them at all times.
    • Children ages 6 years to 8 years must have an adult member (18+) on the pool deck at all times.
    • Children 9+ must have an adult in the facility at all times.
    • Children 15 and younger who want to swim in the deep end must first successfully pass the deep end test.
  • Aquatic exercise and lap swim classes require advanced registration
  • Open swim, water walking and family swim are continuing and do not require registration. Members must take a warm, soapy shower before entering pool area.
  • Observers are allowed on the pool deck with a 1:1 ratio.
    • During Swim Lessons, one (1) observer is allowed on the pool deck. Please note: siblings waiting for an upcoming lesson are not allowed on the pool deck.
  • Steam Rooms, Whirlpools and Saunas are closed until further notice.
  • Equipment – such as noodles, kick boards, hand weights – are not being used. Life jackets are provided.

Cleaning Procedures and COVID-19 Transmission Prevention

The YMCA of Greater Rochester is committed to maintaining a clean and safe environment utilizing products that meet EPA’s criteria. We have increased our already rigorous cleaning practices to include:

  • Each facility is cleaned and disinfected prior to opening and after closing each day.
  • All staff has been trained in regards to how they can reduce the spread of COVID-19.
  • All equipment is cleaned throughout the day and before opening and after closing.
    • This is in addition to members cleaning equipment before and after use, and Group Exercise instructors cleaning equipment.
  • Enhanced cleaning protocol focus on high-traffic, high-touch common areas.
  • Water systems were flushed before opening.
  • We have increased ventilation rates and increased the percentage of clean outdoor air that circulates.
  • Acrylic barriers have been installed at Welcome Centers and check in areas to provide extra protection for staff and members.
  • Equipment has been spaced to maintain appropriate social distance.
  • Spacing markers have been placed on the floors to enable social and physical distancing.
  • Signage has been installed and staff monitoring areas to enforce social distancing practices.

Specifications of cleaning product names and details are available upon request.

Exposure to COVID-19

CDC guidelines for handling exposure and mitigating risk if exposure occurs in a YMCA facility will be strictly followed. If a staff or member who has been in the YMCA reports they are a COVID carrier, the Y will:

  • Maintain the confidentiality of the individual while coordinating with proper health authorities to report the potential exposure.
  • Notify members and staff of the individual’s branch who may have come in contact with this individual
  • Deep clean the branch per CDC guidelines.
  • Quarantine all employees who came in close and unmasked contact with the individual as recommended by the CDC.

If staff have been in contact with someone that has been diagnosed, they will notify their supervisor and follow CDC recommended precautions.

We Look Forward to Seeing You

If you have any questions, please Contact Us.

We are continuing to evaluate our practices and will make necessary changes to ensure safety for everyone. We look forward to learning and growing with you as we navigate this new world. We hope to see you at the Y soon.

An overview of our reopening plans can be found here.