FREQUENTLY ASKED QUESTIONS
Check out our list of frequently asked questions below to help you prepare for your next visit to the YMCA.
All individuals are welcome to attend Y programs and use our facilities as members regardless of race, ability, religion, sex, national origin, or level of income. To make our programs accessible to all, we provide Experience Scholarships, which are made possible by generous donors to our Annual Campaign.
The protection of members and guests who are utilizing the YMCA is of paramount concern to the YMCA of Greater Rochester. Therefore, we reserve the right to deny access or membership to any person whose behavior is judged to be in conflict with the welfare and safety of other members and/or staff; who is a registered sexual offender; has pleaded guilty to or been convicted of any crime involving sexual abuse or a crime against persons such as child, spousal, or parental abuse or any offense relating to the sale or transportation of illegal, habit forming or dangerous drugs; or who is presently clearly under the influence of intoxicating beverages or behavior modifying drugs.
All those joining the Y must bring a government issued photo I.D. with them. The I.D. is then run through the Hall Pass software system. Hall Pass instantly compares visitor identification data against a comprehensive database of sex offender registries for every state. When a known sex offender is detected, Hall Pass sends instantaneous alerts preventing access for these predators. This zero-tolerance policy helps ensure the security and safety of all our patrons.
A Passport Membership provides access and membership privileges to all YMCA of Greater Rochester facilities.
A ROC City membership grants you access to the Maplewood Branch and The Thurston Road YMCA Neighborhood Center.
Many of our classes and programs are member benefits with no additional cost. The YMCA has numerous paid programs for all ages. Some of these fee-based programs include swim lessons, personal training, pickleball lessons/leagues, youth sports, and summer camps.
The joining fees are accumulated in our Capital Projects Funds, which are reserved for making upgrades and improvements to the building, equipment, and grounds at YMCA locations.
Yes. Tours are available in person or online. Take a Virtual Tour.
All changes to the membership cannot be handled over the phone. These changes could include credit card changes, membership terminations, new program sign-ups, new memberships, etc. This ensures that all changes are received, recorded, and handled correctly.
We will be happy to answer all questions you have about our memberships, programs and facility. We do accept payments over the phone.
If you wish to cancel your membership, please contact your local Y. The Y does not accept terminations over the phone. We require a 30 day written notice for all membership cancellations.
We recommend you download our app YMCA of Greater Rochester. You can enter an electronic key tag within the app. You will also have all the facility schedules, hours and information at your fingertips.
If you rather have a physical key tag, these are free of charge and can be replaced at the Member Service desk.
Our standard monthly renewal memberships are auto drafted through either a bank account or credit card (American Express, VISA, MasterCard, or Discover). You may pay for your first month cash, credit card or check if you choose.
Some of our programming drafts monthly or weekly, please check with your branch for more details.
The YMCA of Greater Rochester recognizes reimbursement benefits with MVP Health Care, Aetna, United Health Care, Excellus BlueCross BlueShield. These benefits include, but are not limited to:
SilverSneakers® is a preventative exercise program offered to Medicare-eligible members mainly those age 65+ who have a additional supplemental coverage (Part C: Medicare Advantage) with certain Medical Plans at no cost to join the YMCA of Greater Rochester. Customers can check eligibility by going to www.silversneakers.com/join-in/. Some covered plans are MVP, Aetna, WellCare and others.
Silver&Fit® is a preventative exercise program offered to Medicare-eligible members mainly those age 65+ who have additional supplemental coverage (Part C: Medicare Advantage) with Excellus BlueCross/Shield. It is offered by American Specialty Health Fitness, Inc., (ASH) to join the YMCA of Greater Rochester an annual fee of $25 is required by provider. Customers with questions can call 1-877-329-2746.
Renew Active is a preventative exercise program offered to Medicare-eligible members those 65+ who have additional supplemental coverage (Part C: Medicare Advantage) with United Healthcare at no cost to join the YMCA of Greater Rochester. Customers with questions can visit www.myrenewactive.com or call number on back of customer card.
The YMCA of Greater Rochester requires a 30-day written notice to cancel any membership. If you would like to cancel, please submit your request here.
The YMCA of Greater Rochester does not offer guest passes.
Use of phones and cameras is prohibited in all locker room and program areas. Photos and videos may only be taken with consent and permission from the YMCA of Greater Rochester and participants.
Our camp facilities and some of our main facilities can be rented for private use. No alcoholic beverages are permitted on YMCA property. Please contact the individual facility for details and availability.
All children ages 8 and younger must be under adult or staff supervision in the facility at all times. Children ages 9 to 12 must have an adult in the facility at all times.
Children five and younger must have an adult member (18+) in the pool with them at all times. Children ages 6 years to 8 years must have an adult member (18+) on the pool deck at all times. Children 9+ must have an adult in the facility at all times. Children 15 and younger who want to swim in the deep end must first successfully pass the deep end test. Children 9+ who have passed their deep end test are able to participate in lap swim.
Free for Family, Individual Parent & Family Plus Memberships only.
For facilities with one Child Watch location, children ages six weeks through 12-years-old are served in that one location. For facilities with two locations: Child Watch serves children ages six-weeks to 5 years and the Adventure Center/Depot/Mystery Cavern areas serve children ages 5 years to 12 years.
Members must be at least 13-years-old to participate.
Members must be 16+ to use.
Sports Performance Center (Eastside Family YMCA):
Children 12-years-old must have a Wellness Consultation to use the Sports Performance Center. We recommend anyone 13+ to have a Wellness Consultation prior to using the Sports Performance Center.
Children 12-years-old must have a Wellness Consultation to use the Wellness Center. We recommend anyone 13+ to have a Wellness Consultation prior to using the Wellness Center.
All facilities have handicapped parking with ramps to the sidewalk, front door push button handicapped access, chair lifts for pool accessibility, and handicapped accessible locker rooms. Gyms and fitness centers are located on the ground level or accessible by elevator. Because of the age of some of our buildings and facility space constraints, some branch programs are offered on the second floor and require stair climbing; however, most of these programs are also offered at additional times on the ground level. Please check with the individual branches for specific details.
All of our land and aquatic fitness instructors are required to be CPR certified, as are Child Care supervisors at all sites. We have Automated External Defibrillator (AED) equipment at each branch and first-aid kits are available throughout the facilities.
Lockers are available for daily use only. Participants are encouraged to bring a lock or use our Valuable Lock Box for free. The YMCA of Greater Rochester is not responsible for any lost or stolen items.
Corning has convenience lockers, locker services and laundry for additional fee. Schottland offers a towel service for an additional fee.
The YMCA of Greater Rochester is founded on Christian principles and prohibits inappropriate behavior and conduct including, but not limited to: profanity or abusive language or attire, smoking, use of alcohol or drugs, the removal of YMCA property and criminal conduct of any kind.
We reserve the right to deny access or membership, or revoke and suspend membership, to any person who’s behavior is judged to be in conflict with the welfare and safety of others; who is a registered sex offender; has pleaded guilty or been convicted of any crime involving sexual abuse or a crime against a child, spouse or parental abuse, or any offense relating to the sale or transportation of illegal, habit-forming or dangerous drugs; or anyone who is presently under the influence of alcohol or drugs.
Smoking, including e-cigs and other forms, is prohibited throughout our YMCA facilities and grounds.
If you want to start a program that has already started, you may if there is still room for participants in a program. If there is a fee associated with the specific program, the fee will be pro-rated based on the number of sessions remaining.
Any child between pre-school and 8th grade may attend various sessions at camp. YMCA members benefit by paying reduced fees for camp programs. For more information, contact your local branch.
School's Out Camp are held on most school holidays. These are optional care days for which there is an additional fee. We also offer Emergency School's Out Camp when school is closed due to inclement weather. All School's Out Camp registrations take place at the branch.
The New York State Department of Health requires that a health form (that is less than one year old) be available on site when a camper enrolls in camp.
We strive for the following instructor to student ratios for swim lessons:
- Swim Starters (parent/child) – 1:10 in pairs
- Swim Basics: Preschool (3-5 years) and Youth (6-12 years) – 1:5
- Swim Strokes Preschool and Youth – 1:8
- Teen/Adult (13+) – 1:4
For safety in deep water, anyone 15 and under must complete the deep end test. The test includes two components: 1) swimmer must swim 15 yards on front, then 15 yards on back, in shallow water without stopping unless changing direction. If they successfully pass they move on to 2) swimmer must enter water greater than their head, swim 15 yards on front using proficient front crawl stroke, maintain a back float position for 30 seconds, swim 15 yards on their back using proficient backstroke, then tread water for one minute with their face and ears out of the water.
If your child (15 years and younger) has not passed the deep end test they are not allowed past the shallow/deep water divide line. If the water they can go in is deeper than the center line of their chest one of the following three options are available to them to safely enjoy the pool. 1) Wear a Coast Guard approved lifejacket. 2) Have an adult caregiver over the age of 18 within arm’s reach. 3) Participate in a swim lesson. An adult caregiver can have up to two non-swimming children with in arms reach, if you have more than two children with you that have not passed the deep end test those children will need to wear a lifejacket when in the water.
Proper swimming attire means a modest, fully covering and comfortable swimsuit for men, women and children. Street clothes are not permitted.
The YMCA of Greater Rochester requires proper swimsuit attire in its aquatic facilities at all times.