Policies & Procedures

Please contact us if you have any questions about the below information.

Membership

Who can participate at the Y?

All individuals are welcome to attend Y programs and use our facilities as members regardless of race, ability, religion, sex, national origin, or level of income. To make our programs accessible to all, we provide Financial Assistance, which is made possible by generous donors to our Annual Campaign.

The protection of members and guests who are utilizing the YMCA is of paramount concern to the YMCA of Greater Rochester. Therefore, we reserve the right to deny access or membership to any person whose behavior is judged to be in conflict with the welfare and safety of other members and/or staff; who is a registered sexual offender; has pleaded guilty to or been convicted of any crime involving sexual abuse or a crime against persons such as child, spousal, or parental abuse or any offense relating to the sale or transportation of illegal, habit forming or dangerous drugs; or who is presently clearly under the influence of intoxicating beverages or behavior modifying drugs.

All guests, program members, and those joining the Y must bring a government issued photo I.D. with them. The I.D. is then run through the Hall Pass software system.  Hall Pass instantly compares visitor identification data against a comprehensive database of sex offender registries for every state. When a known sex offender is detected, Hall Pass sends instantaneous alerts preventing access for these predators. This zero-tolerance policy helps ensure the security and safety of all our patrons.

How can I join the Y?

The YMCA of Greater Rochester is a membership organization. You may join the specific facility of your choice, which, in most cases, grants access to all YMCA of Greater Rochester facilities. This is called a Passport Membership. Our YMCA also offers a Neighborhood Membership, which grants access to the Maplewood, Monroe and Southwest Branches only.  We also offer a Simply option which allows you access to just one branch.  The branches that offer this option are the Maplewood and Victor Family YMCA’s.

You may also join on the web by clicking JOIN HERE

What is the difference between a Passport Membership, Neighborhood Membership, SIMPLY Membership?

A Passport Membership provides access and membership privileges to all YMCA of Greater Rochester facilities. Members receive year-round program access and facility use. Many programs are offered at no additional cost, and there are savings on programs where a fee is charged.

A Neighborhood Membership provides access and membership privileges to the Monroe and Southwest Branches only. Neighborhood Members receive year-round program access and facility use at these two facilities.

A Simply membership grants you access to just one branch.  The branches that offer this option are the Maplewood and Victor Family YMCA’s.

NOTE TO MEMBERS – If you wish to cancel your membership, please visit your local branch.  The Y does not accept terminations over the phone.  We require a 30 day notice for all membership cancellations.

Do I have to pay extra for certain programs/classes?

Many of our classes and programs are member benefits with no additional cost.   The YMCA has numerous paid programs starting from ages 3 – 103.  Some of these fee-based programs could include swim lessons, personal training, pickleball lessons/leagues, youth sports, camps and so much more!

What is the joining fee used for?

The joining fees are accumulated in our Capital Projects Funds, which are reserved for making upgrades and improvements to the building, equipment, and grounds at YMCA locations.

Can I tour the facility before deciding to join?

Absolutely! The best way to learn about the YMCA is to get inside and see our facilities. Tour hours are typically 9am – 9pm. In addition to showing you the facility, we will spend some time learning about your health and wellness needs to ensure that you will get the most out of your YMCA membership.

What type of assistance should I expect when calling the branch?

We require members who wish to join the YMCA either come into the branch or sign up online at rochesterymca.org/membership.  All changes to the membership cannot be handled over the phone.  These changes could include credit card changes, membership terminations, new program sign-ups, new memberships, etc.  This ensures that all changes are received, recorded, and handled correctly.

We will be happy to answer all questions you have about our memberships, programs and facility.  We do accept payments over the phone.

How can I get my key tag replaced?

We recommend you download the DAXKO app and then select your home YMCA within the app.  You can enter an electronic key tag within the app.  You will also have all the facility schedules, hours and information at your fingertips!  Please visit the Member Service desk for your tag number.

If you rather have a physical key tag, these are free of charge and can be replaced at the Member Service desk at any YMCA in the Greater Rochester Area.

What payment options are available?

Our standard monthly renewal memberships are auto drafted through either a bank account or credit card (American Express, VISA, MasterCard, or Discover). You may pay for your first month cash, credit card or check if you choose.

Some of our programming drafts monthly or weekly, please check with your branch for more details.

What types of insurance co-payment benefits can I use at the Y?

The YMCA of Greater Rochester recognizes reimbursement benefits with MVP Health Care, Aetna, United Health Care, Excellus BlueCross BlueShield. These benefits include, but are not limited to:

SilverSneakers® is a preventative exercise program offered to Medicare-eligible members mainly those age 65+ who have a additional supplemental coverage (Part C: Medicare Advantage) with certain Medical Plans at no cost to join the YMCA of Greater Rochester. Customers can check eligibility by going to www.silversneakers.com/join-in/. Some covered plans are MVP, Aetna, WellCare and others.

 

Silver&Fit® is a preventative exercise program offered to Medicare-eligible members mainly those age 65+ who have additional supplemental coverage (Part C: Medicare Advantage) with Excellus BlueCross/Shield. It is offered by American Specialty Health Fitness, Inc., (ASH) to join the YMCA of Greater Rochester an annual fee of $25 is required by provider. Customers with questions can call 1-877-329-2746.

 

Renew Active is a preventative exercise program offered to Medicare-eligible members those 65+ who have additional supplemental coverage (Part C: Medicare Advantage) with United Healthcare at no cost to join the YMCA of Greater Rochester. Customers with questions can visit www.myrenewactive.com or call number on back of customer card.

Guests

Can I bring a guest who is not a YMCA member?

Guests are welcome at the YMCA. YMCA members can bring 3 guests per year and may bring only 1 guest per visit. An individual guest is allowed 3 visits per calendar year and must be accompanied by a YMCA member while using the facility.

You may also use a Guest Pass to visit a branch without a sponsor member.

Facilities

What are the Y hours of operation?

The hours of operation are available on each branch’s homepage. Or you can download our app YMCA of Greater Rochester.

Can I use my camera and cell phone?

Use of phones and cameras is prohibited in all locker room and program areas. Photos and videos may only be taken with consent and permission from the YMCA of Greater Rochester and participants.

Can I rent the YMCA facility for a business or family function?

Our camp facilities and some of our main facilities can be rented for private use.  No alcoholic beverages are permitted on YMCA property. Please contact the individual facility for details and availability.

What are the age requirements?

All children ages seven and under must be under adult or staff supervision in the facility at all times. Children ages eight – 12 must be accompanied by an adult, unless they are participating in a supervised youth program or activity.

Aquatics: Children five and under must have an adult member (18+) in the pool with them at all times. Children six – eight-years-old must have an adult member (18+) on the pool deck at all times. Children (15 years and under) who want to swim in the deep end must first successfully pass the deep end test. Children must also be 13-years-old, and pass deep end test, to participate in lap swim. Lifejackets are required for all children (15 years and under) who do not pass the deep end test and can enter water greater than the center line of their chest, unless they have an adult care giver within arms reach or are in a swim lesson.

Childwatch: Free for children six weeks through 12-years-old. Please visit the amenities tab on your branch’s homepage for details.

Group Exercise: Member must be at least 13-years-old to participate.

Sauna: Members must be 16+ to use.

Wellness Center: Children 12-years-old must have a Wellness Consultation. Adult supervision is required. Children 13-years-old must also have a Wellness Consultation. Adult supervision is not required.

Are YMCA facilities completely handicapped accessible?

All facilities have handicapped parking with ramps to the sidewalk, front door push button handicapped access, chair lifts for pool accessibility, and handicapped accessible locker rooms. Gyms and fitness centers are located on the ground level or accessible by elevator. Because of the age of some of our buildings and facility space constraints, some branch programs are offered on the second floor and require stair climbing; however, most of these programs are also offered at additional times on the ground level.  Please check with the individual branches for specific details.

What safety/first aid equipment and procedures are in place?

All of our land and aquatic fitness instructors are required to be CPR certified, as are Child Care supervisors at all sites. We have Automated External Defibrillator (AED) equipment at each branch and first-aid kits are available throughout the facilities.

Can I rent the YMCA facility for a business or family function?

Our camp facilities and some of our main facilities can be rented for private use.  No alcoholic beverages are permitted on YMCA property. Please contact the individual facility for details and availability.

Can I use my locker overnight?

Lockers are available for daily use only. Participants are encouraged to bring a lock or use our Valuable Lock Box for free. The YMCA of Greater Rochester is not responsible for any lost or stolen items.

The Carlson MetroCenter Branch does offer overnight locker options. Please visit amenities tab on branch’s homepage for rates.

Corning has convenience lockers, locker services and laundry for additional fee. Please see website for rates.)

What is the membership Code of Conduct?

The YMCA of Greater Rochester is founded on Christian principles and prohibits inappropriate behavior and conduct including, but not limited to: profanity or abusive language or attire, smoking, use of alcohol or drugs, the removal of YMCA property and criminal conduct of any kind.

We reserve the right to deny access or membership, or revoke and suspend membership, to any person who’s behavior is judged to be in conflict with the welfare and safety of others; who is a registered sex offender; has pleaded guilty or been convicted of any crime involving sexual abuse or a crime against a child, spouse or parental abuse, or any offense relating to the sale or transportation of illegal, habit-forming or dangerous drugs; or anyone who is presently under the influence of alcohol or drugs.

Can I smoke at the Y?

Smoking, including e-cigs and other forms, is prohibited throughout our YMCA facilities and grounds.

Programs

How do I register for programs?

Most programs can be registered online, and all programs can be registered in the branch.  If you want to start a program that has already started, you may if there is still room for participants in a program. If there is a fee associated with the specific program, the fee will be pro-rated based on the number of sessions remaining.

Does a child have to be a Y member to attend camp?

Any child between pre-school and 8th grade may attend various sessions at camp. YMCA members benefit by paying reduced fees for camp programs. For more information, contact your local branch.

When schools are closed does the YMCA provide emergency/temporary child care?

Fun Clubs are held on most school holidays. These are optional care days for which there is an additional fee. We also offer Emergency Fun Club Days when school is closed due to inclement weather. All Fun Club registrations take place at the branch. For more information please call your local YMCA.   Click LOCATIONS for a list of phone numbers and addresses to our facilities.

Why do I need to provide health forms for my child to attend camp if I already provided the forms for another YMCA program?

The New York State Department of Health requires that a health form (that is less than one year old) be available on site when a camper enrolls in camp.

Swimming

What is the instructor to student ratio for swim lessons?

We strive for the following instructor to student ratios for swim lessons:

  • Swim Starters (parent/child) – 1:10-15
  • Preschool (3-5 years) – 1:5
  • School Age (6-12 years) – 1:6
  • Teen/Adult (13+) – 1:4

Why does a child have to pass a deep end test?

For safety in deep water, anyone 15 and under must complete the deep end test. The test includes two components: 1) swimmer must swim 15 yards on front, then 15 yards on back, in shallow water without stopping unless changing direction. If they successfully pass they move on to 2) swimmer must enter water greater than their head, swim 15 yards on front using proficient front crawl stroke, maintain a back float position for 30 seconds, swim 15 years on their back using proficient backstroke, then tread water for one minute with their face and ears out of the water.

What happens if my child has not passed the deep end test?

If your child( 15 years and under) has not passed the deep end test and the water they can go in is deeper than the center line of their chest one of the following three options are available to them to safely enjoy the pool. 1) Wear a Coast Guard approved lifejacket. 2) Have an adult care giver over the age of 18 within arm’s reach. 3) Participating in a swim lesson. An adult care giver can have up to two non-swimming children with in arms reach, if you have more than two children with you that have not passed the deep end test those children will need to wear a lifejacket when in the water.